Privacy Policy

Last updated: 9 November 2026

This Privacy Policy describes how Propnal (“we”, “us”, “our”) collects, uses, stores, shares, and deletes personal information when you use www.propnal.com and related Propnal websites / portals, our WhatsApp Business messaging (including Free Website Season 1 and Starter Kit offers), and Facebook / Instagram Lead Ads or other Meta products connected to Propnal apps (including the Meta app “Website Offer”).

1. Information We Collect

• Name, email address, and mobile / phone number
• Business name, website URL, and enquiry details
• WhatsApp messages you send us and delivery metadata
• Lead form answers submitted through Meta Instant Forms
• Payment references you submit (for example UPI UTR numbers)
• IP address, browser type, and basic device information

2. How We Use Your Information

• To respond to website, product, migration, and WhatsApp automation enquiries
• To send WhatsApp Business messages you requested or opted in to receive
• To process Free Website / Starter Kit setup and related service delivery
• To verify payments you report
• To sync Meta Lead Ads submissions into Propnal enquiry tools
• To improve our websites and comply with legal obligations

3. WhatsApp Business Messaging

When you message or are messaged on WhatsApp through Propnal’s WhatsApp Business number, Meta (WhatsApp) processes message delivery under Meta’s terms. We receive your WhatsApp phone number and message content needed to reply and provide the service. Reply STOP to opt out of marketing messages.

4. Facebook / Meta Lead Ads

When you submit a Facebook or Instagram lead form linked to Propnal, Meta shares the form fields you provided with us through Meta’s Lead Ads API and webhooks. We store that lead as an enquiry and may contact you by phone, email, or WhatsApp.

5. Sharing Your Information

We do not sell your personal data. We share information only with Meta Platforms / WhatsApp, hosting and messaging providers that process data on our behalf, and authorised staff/partners handling your enquiry.

6. Your Rights and Data Deletion

You may request access to, correction of, or deletion of your personal data. See https://www.propnal.com/data-deletion, or email patelradheshyam@gmail.com with subject Data deletion request.

7. Data Retention

We retain enquiry, WhatsApp, and lead data as needed for your request and legitimate business records, unless you ask us to delete it sooner where the law allows. Opt-outs may keep a suppression record.

8. Contact

Controller: Propnal / Propnal Services. Email: patelradheshyam@gmail.com. Website: https://www.propnal.com.